Delivery
Orders are dispatched from our warehouse Monday-Friday.
All orders are dispatched via First Class post and will be delivered by the Royal Mail.
We are unable to guarantee delivery times, but as a guide, First Class delivery typically takes 1-2 working days.
We aim to dispatch 95% of our orders the next working day, and 100% of orders within 3 working days.
You will receive dispatch notification when your order has been sent.
We do not deliver outside of the UK.
Returns
Our returns address is:
Mr Pets UK Ltd.,
PO Box 6824,
Willenhall,
WV1 9WW
We are happy to accept returns up to 7 days after purchase providing the item is returned unused and in the original packaging.
We are also happy to offer exchanges providing the original item is returned unused and in the original packaging.
When making a return, please include details of your name and reason for returning the item.
Refunds will be processed upon receipt of your return.
Please contact us prior to returning your purchase for a refund or exchange.
