This agreement applies as between you; the User of this website and Mr Pets Limited; the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"B-Logic" means B-Logic Supply Chain Solutions BV, Kerkbuurt 16, 1608 EM, Wijdenes, Netherlands.
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Goods” means any products that Mr Pets Limited advertises and / or makes available for sale through this Website;
“Mr Pets Limited” means Mr Pets Limited, company number 52700, registered office Kingsway House, Havilland Street, Guernsey, GY1 2QE; Mr Pets Limited is VAT registered in the Netherlands, registration number NL824601213B01. Our products are stored by TW4 Limited in Switzerland, B-Logic in Holland and Mr Pets (UK) Ltd in England.
“Service” means collectively any online facilities, tools, services or information that Mr Pets Limited makes available through the Website either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” means our place(s) of business located at Mr Pets Limited, Kingsway House, Havilland Street, Guernsey, GY1 2QE;
“System” means any online communications infrastructure that Mr Pets Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Website and is not employed by Mr Pets Limited and acting in the course of their employment; and
“Website” means the Website that you are currently using (mrpets.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Importation of Goods
If Goods are being ordered from outside Guernsey’s country of residence, import duties and taxes may be incurred once your Goods reach their destination.
Mr Pets Limited is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.
Please be aware that Goods may be inspected on arrival at port for customs purposes and Mr Pets Limited cannot guarantee that the packaging of your Goods will be free of signs of tampering.
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions do not apply to customers buying Goods in the course of business.
4. Intellectual Property
4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Mr Pets Limited, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Mr Pets Limited.
5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Mr Pets Limited or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site mrpets.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Mr Pets Limited.
9. Use of Communications Facilities
9.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
9.1.6 You must not impersonate other people, particularly employees and representatives of Mr Pets Limited or our affiliates; and
9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
9.2 You acknowledge that Mr Pets Limited reserves the right to monitor any and all communications made to us or using our System.
10.1 In order to purchase Goods on this Website you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
10.1.1 All information you submit is accurate and truthful;
10.1.2 You have permission to submit Payment Information where permission may be required; and
10.1.3 You will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your username and password. Mr Pets Limited accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Mr Pets Limited immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Mr Pets Limited accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
11. Termination and Cancellation
11.1 Either Mr Pets Limited or you may terminate your Account. If Mr Pets Limited terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
11.2 If Mr Pets Limited terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
11.3 Mr Pets Limited reserves the right to cancel purchases without stating reasons, for any reason prior to dispatch.
11.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
11.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
12. Goods, Pricing and Availability
12.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Mr Pets Limited correspond to the actual Goods, Mr Pets Limited is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 14.1 for incorrect Goods.
12.2 Where appropriate, you may be required to select the required size, model, colour, number, or other features of the Goods that you are purchasing.
12.3 Mr Pets Limited does not represent or warrant that such Goods will be available.
12.4 All pricing information on the Website is correct at the time of going online. Mr Pets Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
12.5 In the event that prices are changed during the period between an order being placed for Goods and Mr Pets Limited processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
12.6 All prices on the Website do not include VAT. Any VAT that is due on importation into mainland UK will be pre-paid by Mr Pets Limited.
12.7 Mr Pets Limited reserves the right to charge delivery on products, if delivery is to be charged it will be clearly displayed during the checkout process prior to order confirmation.
13.1 Mr Pets Limited will notify you by way of email when your goods are to be dispatched to you by either ourselves or on your behalf by B-Logic. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
13.2 If Mr Pets Limited receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
13.3 Mr Pets Limited will dispatch orders which will be delivered via Royal Mail or alternative local services, the delivery service in the country of destination will be either first class or priority. Mr Pets Limited reserves the right to use alternative delivery carriers.
13.4 For products marked B-logic we do not offer a delivery service, however, we will offer you the option of contracting B-Logic for a delivery service, this is optional and at the customers discretion.
13.4.1 Title to these products will pass to the customer and will be made available to B-Logic at the point that full payment has been received
13.4.2 For the full terms and conditions of B-Logic please click here.
14. Returns Policy
Mr Pets Limited aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
14.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange return. Mr Pets Limited is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
14.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Mr Pets Limited within 28 days to arrange collection and return. Mr Pets Limited is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
14.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
14.4 If Goods are damaged in transit and the damage is apparent on delivery you should report such damage to Mr Pets Limited within 10 days in order to arrange return of the goods. Mr Pets Limited is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
14.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Mr Pets Limited within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Mr Pets Limited. You are responsible for paying shipment costs if Goods are returned for this reason.
14.6 If you wish to return Goods to Mr Pets Limited for any of the above reasons, please contact us to make the appropriate arrangements.
14.7 Mr Pets Limited reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
14.7.1 Any use or enjoyment that you may have already had out of the Goods;
14.7.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
14.7.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
14.7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
15.1 Mr Pets Limited makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
15.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
15.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
16. Changes to the Service and these Terms and Conditions
Mr Pets Limited reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Mr Pets Limited is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
17. Availability of the Website
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Mr Pets Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
18. Limitation of Liability
18.1 To the maximum extent permitted by law, Mr Pets Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and it’s Content at their own risk.
18.2 Nothing in these Terms and Conditions excludes or restricts Mr Pets Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of Mr Pets Limited.
18.3 Nothing in these Terms and Conditions excludes or restricts Mr Pets Limited’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
19. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
20. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us by post to our Premises (see address above.) Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
22. Law and Jurisdiction
These terms and conditions and the relationship between you and Mr Pets Limited shall be governed by and construed in accordance with the Law of Guernsey and Mr Pets Limited and you agree to subject to the laws of this jurisdiction.
23.1 NFA-VPS products are dispensed under the supervision of V. Walker-Parlane BA (Hons) RVN SQP, AMTRA Number QC50503, or other RQP appointed by Mr Pets Limited. The AMTRA Register can be accessed here. All veterinary medicines are supplied from a UK site.
23.2 The RQP can be contacted by email at firstname.lastname@example.org, or by post: PO Box 6824, Willenhall, WV1 9WW, or phone 01902 219403
23.3 Complaints about the dispensing of NFA-VPS products should be made through the normal complaints procedure by contacting us on email@example.com, if the response is unsatisfactory the VMD can be contacted. In the case of adverse reaction to NFA-VPS product they can be reported using the Suspected Adverse Reaction Surveillance Scheme.
23.4 All products supplied by Mr Pets Limited have a current UK marketing authorisation.
23.5 All customers should have read and understood the Summary of Product Characteristics.